Refund Policy

Last updated: 10 November 2026

We want you to be happy with PicToSheet. You can try the service with free conversions before buying.

• Unused credits: you can request a full refund of a credit pack within 14 days of purchase if you have not used any of its credits.
• Failed conversions: if a conversion fails for a technical reason, the credit is returned to your balance automatically.
• Partly used packs: if the service did not work for your documents, contact us within 14 days and we will review a refund for the unused credits.

Refunds are processed by Paddle.com, our Merchant of Record, to the original payment method. To request one, contact us with your order email, or reply to your Paddle receipt.